FAQs & Policy & Studio Policies
Q1: How do I schedule a project?
Once you complete your purchase, you’ll receive a confirmation email with a link to book your session.
For custom or complex projects, a Studio Manager will personally follow up to coordinate all logistics.
Q2: Can I reschedule my session?
Yes — we allow one free reschedule with at least 48 hours’ notice.
Additional rescheduling or late changes may incur a fee.
Q3: What’s your refund policy?
We know things come up. Our cancellation policy is:
100% refund if canceled 72+ hours before the session
50% refund if canceled within 48 hours
No refund for same-day cancellations or no-shows
Q4: Do I own the content you create for me?
You receive full usage rights for personal and promotional use.
For commercial licensing or resale, please request a custom agreement.
Q5: What if I need revisions?
Most projects include one round of revisions.
Additional edits or late change requests may involve a fee, based on scope.
Q6: How do I contact someone about my project?
You’ll be assigned a Studio Manager who stays in contact throughout your project.
For general questions, email us at: JohnKindStudiosLLC@gmail.com
General Studio Policies
All bookings are final once payment is received
Primary communication is via email and Slack
File delivery is handled through Google Drive
Access to project files is available for 14 days after delivery